Dealing with challenging or aggressive behaviour

by | Sep 1, 2020 | Blog

In some industries, including retail, health, community and employment services, workers may be in contact with persons who are confused, unwell and/or under the influence of alcohol and drugs.

Besides, the COVID-19 situation continues to add frustration and confusion, thus creating a ‘melting-pot’ of emotions in the community as a whole.

Today more than ever, your employees are at risk of encountering intimidating, frightening, threatening, offensive or physically dangerous situations.

What you can do to reduce the risk of challenging or aggressive behaviour?

  • Remove dangerous combinations such as:
  • Isolated office/place of contact
  • Young/inexperienced staff
  • Lack of training
  • Train your employees to watch out for warning signs, such as anxious or agitated behaviour or restlessness, and how to take appropriate actions

How do I minimise the risk to my workers?

Whilst it is difficult to completely eliminate the risks of aggressive and/or challenging behaviour, a solid training program will have a large effect on the probability of an accident or incident happening.

TANDI training offering an online course that gives your employees the tools to strategically deal with aggressive people at a best practice level.   Check it out here

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